Returns & Exchanges
At City Mattress, we are committed to your comfort and want to ensure you find the perfect sleep solution for your home. If you are not completely satisfied with your purchase, our streamlined return and exchange process is designed to help you find the right fit.
Initiate Your Request
Contact our Customer Care team within 90 nights of your delivery to discuss your comfort concerns and begin the return or exchange authorization.
Verification and Inspection
Ensure the mattress is free of stains or damage, as our sleep trial requires the use of a waterproof mattress protector to maintain eligibility for return.
Schedule a Pickup
Once approved, we will coordinate a convenient time for our professional delivery team to remove the item from your home, saving you the hassle of shipping.
Refund or Exchange Processing
After the item is received and inspected at our warehouse, we will process your refund to the original payment method or apply credit toward your new mattress selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing